You have 30 days after delivery to return a product
We understand that stuff happens during home projects, and that you may change your mind on the finish of a faucet, or an item just doesn't work out as expected. That is why we offer a 30-day return policy, so you can have peace of mind when shopping with us.
You may request a general return within 30 days of delivery for a refund. Refunds, minus return shipping, will be applied to your account once the item has been received and inspected at our warehouse and if the item meets the following conditions:
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed or assembled
- Must be in the original manufacturer’s box and packaging
- Must not have any writing on the original manufacturer’s packaging
- Must not be missing pieces
- Must not be clearance/liquidations/closeout
You must return your item within 30 days of receiving your return label in order to receive your refund. Items received after 30 days of return label issuance, may not receive a full refund and subject to additional restocking fees.
How do I request a return?
We are working on introducing a self-service online return portal in the near future. In the meantime, simply complete our online return request form to begin your return. One of our team members will process your request within 24 hours and provide you with a Return Goods Authorization (RGA) and return label so you can mail the item back.
How do I send items back?
- Pack your items securely in the original manufacturer's box/package. Unfortunately, we cannot accept returns of products that have been installed.
- Place your repacked item in the shipping package you received or a standard brown box. If you are reusing previously shipped packaging, please remove any labels or barcodes first. Please make sure the item is secure within the shipping package. You may not receive a refund if damage occurs during shipping due to the item not being repacked securely.
- Print and affix your return label to the shipping package. Your return label will be sent to you via email once you have contacted our customer service team to request a return.
- Drop the box off at the carrier’s shipping facility closest to you. Please allow two-three business days once we have received your return to inspect your item(s) and process your refund minus return shipping costs and applicable restocking fees.